Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role at Severn Trent as an assistant water network tech apprentice is to carry out regular routine, scheduled or urgent sweeps of a District Metered Area (DMA) to locate and identify leaks. as well as this, I have to raise jobs talk to customers and make sure my area is as close to leak free as humanly possible.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Absolutely! so many to even begin to mention in fact, whether that is a personal skill or a work related ones. Personally skills such as customer interaction and confidence has greatly improved due to being out there and doing so on a day to day basis. where as work wise I am learning and developing each day and you never stop learning for example yesterday I learnt the skill of fix on top temp resets.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy this programme to a great extent, it has given me and continues to give me so many opportunities and pathways, knowledge and that sense of 'yeah I want to go to work today' mindsets. Especially in the current climate its been a huge help, relief and something to look forward to each day.

    9/10

  • 4. How well organised/structured is your programme?
  • The programme is well organised and run especially due to the current/newly past pandemic we have had to deal with. From college weeks to on the site learning I can't fault the effort and organisation gone into the programme as well as the clear communications we have between our teams.

    10/10

  • 5. How much support do you receive from your employer?
  • Again, a huge amount of support has gone into this programme for which I am forever grateful for, like I said the communication between all the different sub teams that go Into the programme have been superb really. if I am ever in need of support I feel more then comfortable in asking anyone in the company.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Given the pandemic, our training providers have also been a real support and help to my apprentiship, everything is crystal clear and simple to understand, like I mentioned any problems I have I feel 100% happy to approach and ask the relevant questions with confidence I will get a sufficient answer back in a timely manner.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Well the answer to this question is right there on site for starters as 6 months ago I could safely say I hadn't got a clue what I was doing on the streets and what exactly I was looking for and why, but now I feel I am pushing on the doors of asking questions like "what if we do this rather then doing this?" this just shows how the qualification really does help for sure.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • currently not really, although I know we have a gym at certain depots and the company runs even nights such as bingo and talent shows occasionally for the whole company to take part in if desired. Although I would love a football team to form that would be great fun!

    7/10

  • 9a. Would you recommend Severn Trent to a friend?
  • Yes


  • 9b. Why?
  • You get outside more often and your office is literarily the high-street it's pretty cool if you ponder it. Severn Trent has so many benefits to such as a good pension, rewards and shares to invest in. I would recommend others to join even on the community Severn Trent is, I love the Severn Trent family and look forward to seeing them 5 days a week!


  • 10. What tips or advice would you give to others applying to Severn Trent?
  • I would say to them to be as open and confident as possible express yourself have no fear of rejection because the bond everyone has here is so tight. I would also say learn a few key targets for the company as well such as the leakage targets and regulations from OFWAT.


Details

Level 3 Apprenticeship

Customer Service

Gloucestershire

April 2021


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