Field Technician Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Job involves connecting new customers to virgin media services such as broadband, telephone and tv. Or fixing issues with current customers ensuring they are getting the services they paid for.

10/10

2. Have you learnt any new skills or developed existing skills?

Started job not knowing anything about this role now learning to do this job has taught me many skills from electronics to connectivity and construction and just learning about how everything works and gaining an understanding. Also has developed my problem solving skills massively.

10/10

3. To what extent do you enjoy your programme?

Enjoy it thoroughly as there is a lot to learn and I am excited as to where I progress during and after this.

10/10

4. How well organised/structured is your programme?

Very good structure and organisation. Easy communication within company.

10/10

5. How much support do you receive from your employer?

A lot of support available just a call, text or email away.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot of support and easy to contact. Plus there is a 3 week period where you have to speak with training provider to ensure you are on track.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like this job is more learn-whilst- doing so I feel like the apprenticeship side doesn't really help with the actual job itself, however it does help your understanding about what you are doing when you review your day to day tasks.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are lots of different social activities that virgin offer which are usually done through online calls outside of work.

10/10

9a. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

Good services Best broadband speeds Good team so customers will be treated well as virgin cares a lot about its customers

10. What tips or advice would you give to others applying to Virgin Media O2?

Have an open mind about learning new and difficult things and also have a positive mindset as there will be difficult situations but nothing you can't overcome