customer service Review

by Direct Line

Rating

6.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I deal with customers and their queries on a daily basis. i work within direct line group in the customer service and also the finance team to amend policies and take payments for policies ranging from home insurance to pet insurance and also motor insurance. my role is primarily customer facing.

8/10

2. Have you learnt any new skills or developed existing skills?

yes i have developed some existing skills aswell as some new ones - existing ones being speaking to people on a professional level and giving them the best possible journey. The new skills i have developed whilst working within direct line group is how to use their systems and their way of working.

7/10

3. To what extent do you enjoy your programme?

n/a

5/10

4. How well organised/structured is your programme?

honestly, was there any structure?

4/10

5. How much support do you receive from your employer?

during the course 20% opa meaning off the phone activity to complete apprenticeship work.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

a decent amount of support definitely helped get me over the line.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

the course doesn't make much of a difference to the day-to-day job - the product is what helps.

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes there are some but have never been involved myself.

5/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

because it's a lovely place to work

10. What tips or advice would you give to others applying to Direct Line?

goodluck, have fun - enjoy the office life