Home Service consultant Review

by Direct Line

Rating

4.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering high call volumes whilst dealing with amendments on policies. I also deal with complaints or general quires customers may have.

5/10

2. Have you learnt any new skills or developed existing skills?

Developed on my customer service skills and being able to flex to different customers needs.

5/10

3. To what extent do you enjoy your programme?

At times it was ok, but there was alot of times throughout the programme where I felt under prepared or not supported correctly when completing the work.

5/10

4. How well organised/structured is your programme?

We tried to have regular meetings with the trainer which was helpful, and also we had good time off the phone to complete the training.

5/10

5. How much support do you receive from your employer?

Throughout the apprenticeship we received good support by being allowed time off the phone to complete training.

5/10

6. How much support do you receive from your training provider when working towards your qualifications?

We had monthly checkups to support us, and we could email the trainer when we needed help which was useful

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like it has helped in some aspects in better my understanding with insurance.

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No (covid-19)

1/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

It's a good if you enjoy a challenge

10. What tips or advice would you give to others applying to Direct Line?

It can be a stressful job at times so it's important to manage your work load