Technical Support Administrator Review

As part of my job I assist Client Executives in placing business within the Aviation Market. I manage a verity of Mailboxes for different types of enquires. These can range from sending work to other teams through requests and creating documentation for client executives to send to the different markets. I also assist with general queries different departments within Aviation might have.

I have learnt a verity of different skills. One of the main skills have have developed is my ability to use Microsoft Excel. Before I started my apprenticeship I had very little knowledge of Microsoft Excel and how to use it. Now I am able to create various reports and use numerous different functions on Microsoft Excel. One of these include the Vlookup function which I did not know how to use before starting my apprenticeship.

I enjoy being apart of the programme, the team I am working in are all nice and helpful people which makes work and the programme enjoyable. Also as part of the apprenticeship I have got to know other apprentices in other offices through going to London for learning and development days. This enabled me to network with others and see what others experiences are like on the programme and if they are enjoying the programme.

The support I have received on the programme has been really good especially from my manager. Whilst completing my mission (assignments) my manager was very supportive. They gave me study times to allow me to work on my missions and do all the relevant study I need to achieve the best possible grade. Also would help with the development of my assignment by offering advice.

There are various contacts within the organisation to where I can get help and support. I am able to get support directly from my manager who is always available to help me. Also there is a group called the Young Professionals which includes colleagues who are either new to the business, ex apprentices, apprentices and grads who are there to offer help and support.

From my training I was assigned a coach who helped and support throughout my apprenticeship. Myself and my coach would have weekly catch up calls. In these calls we would discuss the current wellbeing and how I am progressing with my missions. In the call my coach will give me guidance on how to form my assignment. Allowing to get the best possible grade.

The qualification has helped me within my role to gain an understanding of how much I have learned throughout the time I was on the apprenticeship. For example for one of my missions I had to talk about the use of my IT skills, when writing my missions I realised how much I have developed over the past year.

There are plenty of extra-curricular activities to get involved with. There is a group called the Young Professionals who arrange various different networking events over Zoom. During my apprenticeship there are opportunities to meet fellow apprentices for networking days in London. Meeting the other apprentices meant we could all talk about our experiences on the apprenticeship.

Yes

I would recommend Marsh to a friend because they are a good employer to work for as I have had a positive experience when working on the apprenticeship scheme. Since finishing the apprenticeship I have been given a verity of opportunities to develop my skills and knowledge within the company. Also the support Marsh has given me to achieve a good grade in my apprenticeship.

When applying for the apprentice I would give the advice to be prepared for the interview. By thinking about past experiences and how they might apply to the role they have applied for. For the assessment day I had to answer a serious of questions which I was able to pre prepare for. My advice for this is not to read directly off the piece of paper and look at the assessor to engage them.