Customer care assistant Review

by McDonald's

Best Apprenticeship Employer

Rating

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Looking after all the customers coming into the store and cleaning up after them making sure they have the best possible visit also dealing with complaints.

5/10

2. Have you learnt any new skills or developed existing skills?

Reading Body language and using interpersonal skills

8/10

3. To what extent do you enjoy your programme?

I loved doing my apprenticeship as I’ve learnt loads and it has not been that hard

9/10

4. How well organised/structured is your programme?

Quit good

8/10

5. How much support do you receive from your employer?

I have a mentor and managers who always am happy to help me

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have monthly meetings and sometimes sooner so she can help me

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think the apprenticeship has been really good for me as I now know how to deal with customers and how to read there body language

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Non of what I know but this may be due to Covid

1/10

9a. Would you recommend McDonald's to a friend?

Yes

9b. Why?

The pays good and if you am doing the customer service practitioner apprenticeship you will find out loads

10. What tips or advice would you give to others applying to McDonald's?

Always talk about gold standard and be chatty