Apprentice Client Service Advisor Review

by Volkswagen Financial Services

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Responding to customers and following admin processes

10/10

2. Have you learnt any new skills or developed existing skills?

Yes, I have developed my IT skills using a computer and navigating around my monitors, I have developed my personal skills such as communication and confidence.

10/10

3. To what extent do you enjoy your programme?

I really enjoy learning new things and developing myself as a person, I enjoy moving around the business to gain further knowledge.

9/10

4. How well organised/structured is your programme?

It is very well organized we have monthly visits from our training provider.

8/10

5. How much support do you receive from your employer?

We receive a lot of support rom our employer, they allow us to have time to complete our apprenticeship work during the week which helps a lot.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support from my trainer, I am in regular contact with her so that there is no miss-communication.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It allows me to gain further knowledge on the structure of the business.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, well after Covid-19 I want to join up with the lads in the football team and get involved with that.

8/10

9a. Would you recommend Volkswagen Financial Services to a friend?

Yes

9b. Why?

Great place to work and great company as a whole, they really put their employees and customers at the heart of everything they do.

10. What tips or advice would you give to others applying to Volkswagen Financial Services?

Be yourself, have a interest in the industry and enjoy what you do!