Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • my role evolves around customers each day- using online facilities as well offline facilities, I communicate with customers via web chat, emails, will be on the phones soon as well. I index and categorise emails and letters to make sure customers and brokers emails and letters go to the correct department

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have gained more technological skills as working from home and have also experienced what its like to meet people for the first time but not face to face as I normally would. my communication skills have took a massive boost of confidence as well due to communicating via online platforms.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy my programme because I am learning something new everyday and if I don't know something I can get support and assistance so quickly and efficiently. I enjoy the tasks I face as I feel important whilst doing them. I like the hours I work also 9 to 5 is great

    9/10

  • 4. How well organised/structured is your programme?
  • my programme is extremely organised- I always have a point of contact everyday every week if im stuck with anything so I don't struggle - my manager is always there to help as much as he can and there is always something for me to do every day which makes al my days very productive.

    10/10

  • 5. How much support do you receive from your employer?
  • I receive a lot of support from my employer whether that's from my colleagues , my buddy, my mentor, my trainer, my manager/s. it is great to know I have all this support within my employer when I am growing into my new job role. I love this job

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I do receive quite a lot of support from my training provider but it is always hard to get in touch with them as I am always busy and so are they- there isn't a time slot in everyday where I can contact them to get support but when I do speak to my trainer the support and assistance is always top quality level.

    4/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • every bit of information I get from my trainer within my training provider helps me in my monthly work with them and in my job role also as It links to my everyday work , my day to day basis daily activities- customer service which is the key and main them of my apprenticeship

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • not at the moment no as due to the current circumstances- covid 19. but im sure when everything is back to normal then there will be and im 110% sure I will take part in them which ones I fancy as I love to do extra curricular activities within work its great!

    10/10

  • 9a. Would you recommend Newcastle Building Society to a friend?
  • Yes


  • 9b. Why?
  • it is a great place to work- great opportunity to start a career within a popular area of work, mortgages and savings. learn new skills and gain new knowledge- gain important experience and will help you towards the future. great support and treat like a real member of the team!


  • 10. What tips or advice would you give to others applying to Newcastle Building Society?
  • to have a brief knowledge of the business and what their vision and strategy is as it is important to Newcastle Building Society, to have a passion in helping people and to be determined to get the job and never stop working, show every single attribute about yourself and most importantly- be yourself!


Details

Level 3 Apprenticeship

Business Operations

Newcastle upon Tyne

March 2021


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