customer service advisor Review

by The AA

Rating

7.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • we answer the phone and set up breakdown cover for people but on Fridays we spend the day doing our coursework for the apprenticeship

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes at this is my first job ive learnt alot of new things such as how to use the systems we use, how to actually talk on the phone to people.

    8/10
  • 3. To what extent do you enjoy your programme?

    • it isnt the worst job its fun but it can be a bit rubbish when you get a nasty customer on the phone shouting at you or just being rude

    8/10
  • 4. How well organised/structured is your programme?

    • it is perfectly organised they have it all in a set plan

    8/10
  • 5. How much support do you receive from your employer?

    • i receive loads of support as i have dyslexia and a few mental health issues they have been very helpful with it all

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • our training provider is very helpful if we ever need help we can go to her whenever and she will help us.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it gives me more understanding of the job role

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • we dont have any extra-curricular activities

    8/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • it is a good job

  • 10. What tips or advice would you give to others applying to The AA?

    • do what i asked of you and dont be nervous

Details

Level 2 Apprenticeship

Marketing

Manchester

March 2021

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