Customer Adviser Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

As a customer adviser my role consists of serving on the counter for deposits/ withdrawals, completing admin and carrying out appointments.

10/10

2. Have you learnt any new skills or developed existing skills?

I have massively improved my customer service, communication and problem solving skills while I have worked here. In this role you have to interact with a huge variety of customers and work within a team so having good customer service and communication skills is very important. Working in banking and finance can be very challenging and therefore you must have very good problem solving skills to overcome any situation.

10/10

3. To what extent do you enjoy your programme?

I very much enjoy my apprenticeship as I have always wanted to work in finance and this is the perfect role to get me into this sector.

10/10

4. How well organised/structured is your programme?

The programme is very well structured and straightforward. This means there is very little chance of becoming confused or overwhelmed by the workload which is very beneficial when you also have to support the branch with every day tasks like admin, serving on the counter or carrying out appointments.

10/10

5. How much support do you receive from your employer?

The support from Newcastle Building Society is amazing. Every member of staff is listened to and having monthly check ins with your line manager is a great way to maintain high levels of morale and put forward any suggestions that you may have.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

The support from the training provider is great as you have regular contact through email and monthly meetings so if I'm ever unsure about anything to do with my qualification i can ask and have the support i need.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification helps me to get a better understanding of the banking and finance sector as all of the tasks set are relevant to my role (customer service, competition etc.).

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Due to the pandemic there is very little however there is regular meetings and training to attend virtually.

7/10

9a. Would you recommend Newcastle Building Society to a friend?

Yes

9b. Why?

NBS is a great company to work for as aside from the role being enjoyable, the support received when needed is amazing and the benefits of working for NBS are also a lot better than other similar employers.

10. What tips or advice would you give to others applying to Newcastle Building Society?

NBS are all about our customers and pride ourselves on customer service so if you are applying, think about how YOU can provide the best possible service.