Customer Service Assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

5.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Helping customers with their everyday banking. flexible in the sense of being in the banking hall, deposit machines and bulk routine

8/10

2. Have you learnt any new skills or developed existing skills?

worked in customers servicing throughout my career and feel like i have developed my skills working here. The way I approach customers has been different in the past and definitely has improved here

9/10

3. To what extent do you enjoy your programme?

Whether it is due to the flow of the apprenticeship or covid i feel like i learn more whilst working in the banking hall rather than spending time in the banking hall

5/10

4. How well organised/structured is your programme?

Again whether it's due to covid, it has felt a bit of a mess. i have had three or four coaches however it has also been down to me with a lack of motivation

3/10

5. How much support do you receive from your employer?

Enough in a sense of the apprenticeship however plenty of support of my actual work in branch

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

My first coach was brilliant, second was non existent and my third has supported me well but again my motivation is fairly low so i have not really helped her enough

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

None really, but that is done to me as i prefer to learn while working with my colleagues and customers

2/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

none at the moment however they can be charity walks we can take part in

4/10

9a. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

under the current circumstances i feel very looked after financially and my health well being.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

have an open mind of what to expect as retail banking was not what i thought it would be. However i have thoroughly enjoyed my time here so far