GTO UK Customer Administrator Apprentice Review

by Computacenter

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • • Undertaking apprenticeship programme training and updating portfolio of evidence on a regular basis • Efficient, prompt and accurate standard order entry and in accordance with Customer specific Service Level Agreements (SLAs) and requirements as documented in the Customer Knowledge Database • Processing of sales orders in line with process specification and requirements utilising a variety of system tools. • Checking purchase orders to ensure all details are correct • Liaising with Purchasing, Sales Order Management and Customer Management where required • Liaising with internal service providers to obtain information relating to sales order processing • Enable high customer satisfaction through effective (first time right) and efficient processing of orders • Processing returns in accordance with SLA • Resolving standard order and invoices queries (as received) promptly • Developing a good understanding of IT systems used. • Due Date Management – Responsible for updating due dates in CC SAP system and ongoing management • Delivery Discrepancies & AP invoice management – processing of delivery and invoice discrepancies to ensure timely resolution • Direct Delivery Booking In – Booking in of Direct Deliveries based on AP triggers • Undertaking relevant training courses

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have learnt many skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • Its the best programme i have ever been on

    10/10
  • 4. How well organised/structured is your programme?

    • Very well structured

    10/10
  • 5. How much support do you receive from your employer?

    • full support from all round the business and the apprenticeship team

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • once a month review but message my skills coach whenever and usually replies by the next day

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Makes me more of a structured outgoing individual

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Alot of activities from social to network

    10/10
  • 9a. Would you recommend Computacenter to a friend?

    • Yes

  • 9b. Why?

    • Everyone at computacenter is so friendly and so structured. Everyone wants to help everyone

  • 10. What tips or advice would you give to others applying to Computacenter?

    • BE THE BEST/YOURSELF!!

Details

Level 3 Apprenticeship

Business Operations

Hatfield, Hertfordshire

February 2021

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