Apprentice retail customer service advisor Review

by Volkswagen Financial Services

Rating

7.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

my role involves the day to day admin and control of the details of a customers agreement. a customer will contact us with any queries of their plans and we have to complete the procedure to assist the customer with their needs to their satisfaction.

9/10

2. Have you learnt any new skills or developed existing skills?

I have adapted my knowledge so far in the industry and gained so many new business based skills when it comes to procedures. I have developed my confidence by communicating with colleagues across all ranges and ages in a new office environment

9/10

3. To what extent do you enjoy your programme?

So far I love the programme I have only been in one department so far, but they have been so supportive helpful and welcoming. my team are the nicest and they are all willing to help no matter what.

10/10

4. How well organised/structured is your programme?

to begin with the organization and communication between departments wasn't great in concerns to access and training.in terms of the apprenticeship providers and Volkswagen again communication lacks.however it has helped me to develop my own organisation skills a lot more.

5/10

5. How much support do you receive from your employer?

I receive so much support. my team leader at the moment is the nicest person and I can go to her about anything.my apprenticeship lead Is also so lovely and I know she will help and support us for the time we are apprentices

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

the communication from our apprenticeship provider isn't great and we only really hear from them when we have monthly meetings we mainly go to [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]. also when setting tasks she doesn't explain the best of what she exactly needs and also tells each different apprentice different things

3/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

due to me not actually being here for long I haven't been able to learn enough to adapt it to my role yet. I have learnt a lot on the job though

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

at the moment no due to coronavirus however I do believe there are a lot of team activities on the office floor when possible

7/10

9a. Would you recommend Volkswagen Financial Services to a friend?

Yes

9b. Why?

The company is a great company to work for. my mum has worked there for years and I have always known it is a happy and welcoming office environment.there are so many lovely people who help you no matter what and support you with any need.

10. What tips or advice would you give to others applying to Volkswagen Financial Services?

be confident and honest. just be yourself cause there are so many different people in the company and we all embrace everyones differences.it is a great place to work and honestly I want to work here for a long time if possible