Decor customer advisor Review

by B&Q

Best Apprenticeship Employer

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer advisor, keep on top of stock levels, shop standards and helping customer when help is needed

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Communication skills. working as a team member. Product information

    10/10
  • 3. To what extent do you enjoy your programme?

    • I have very much enjoyed the programme and having the chance to develop my skills further

    10/10
  • 4. How well organised/structured is your programme?

    • My trainer is amazing at keeping me up to date with what is going on and has regular meetings with myself.

    10/10
  • 5. How much support do you receive from your employer?

    • My employer gives me the time I need to study and complete my apprenticeship work on a regular basis.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I feel I have great support as my trainer is always there to provide help when needed as well as regularly checking in and reminders of when work is due.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel it helps me a lot, it's made me stop and think more about my role in work and different ways of finding solutions.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    3/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • I feel it is a great place to work, staff are amazing and can help build skills for life.

  • 10. What tips or advice would you give to others applying to B&Q?

    • Always be willing to learn and never be scared to take on a challenge.

Details

Level 2 Apprenticeship

Customer Service

Cumbernauld

February 2021

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