Product Support Consultant at Fujitsu

Start Date:
Programme Type:
Degree Apprenticeship / Sponsored Degree (Level 6/7)
Review Date:
August 2020

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I mainly work in a technical role providing support for customers who buy Fujitsu Hardware. However, I also provide professional Services to deliver solutions to customers. However I am also looking to increase my skills in the digital transformation such as AI and Data.

2. Have you learnt any new skills or developed existing skills?


I am learning new skills in Data and AI, which is also where the company is focusing its vision. I have also been provided with various learning platforms such as Pluralsight and LinkedIn Learning to develop my skills but also all the training in the apprenticeship from WhiteHat as well.

3. To what extent do you enjoy your programme?


The Apprenticeship with WhiteHat is very good, they have monthly 1-2-1 coaching sessions with every apprentice to ensure the right support is given. the overall training is very good and there are lots of discussions with other apprentices in the community on WhiteHat too.

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4. How well organised/structured is your programme?


The programme is structured very well with clear deadlines and modules set out in the calendar. I find the learning is easily accessible though the portals and Slack for community sharing of OTJ training.

5. How much support do you receive from your employer?


I receive good support from management and have regular 1-2-1's to discuss how the apprenticeship is going and have support for learning from my mentors too.

6. How much support do you receive from your training provider when working towards your qualifications?


I receive a lot of support from our WhiteHat coach and regular meetings. not only do they support you on the learning but they also ensure your mental health is good and if there is anything they can help with to ensure you have enough time to complete the courses.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


After learning everything in this apprenticeship it should allow me to progress my career into other roles which are more competitive in the industry. I am very passionate about learning new skills and developing soft skills too in the process.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


There are opportunities to get "Perks at Work" which include discounts. there is alos a Gym membership option for Fujitsu employees. the Gym is hosted on-site by Nuffield Health and is solely for Fujitsu Employees to use.

9a. Would you recommend Fujitsu to a friend?


9b. Why?

The overall company package and people that work for the company are very good. There is a good career progression opportunities too and high investment in younger talent.

10. What tips or advice would you give to others applying to Fujitsu?

Tailor your CV for the job your applying for, get interview ready by anticipating the types of questions you might get asked. If you get a job, follow the onboarding procedure which also consists of eLearning.

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