1. Please give an overview of your role and what this involves on a day-to-day basis:

Managing a Team of Technical Support Analysts to provide European wide 2nd line support for ICT.

9/10

2. Have you learnt any new skills or developed existing skills?

Leadership and Management Skills

9/10

3. To what extent do you enjoy your programme?

I have studied 6 out of 9 modules. I find some more challenging than others but they are all very interesting and the support I get from Newark/Lincoln college is great.

9/10

4. How well organised/structured is your programme?

Minimal contact time, but full support when required. This is more about self learning after an introductory sessions with the ILM tutor on each module.

9/10

5. How much support do you receive from your employer?

I have a very busy role at NSK, the support has been great from NSK and my Management team. However, it is still difficult to find time to fit in the study and the work in relation to the course.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

As much support as I require, I only have to ask. As mentioned there is minimal contact/lecture time. The ILM Lvl 5 is more about self study and submitting papers based on learnings and practical experience in the workplace.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have learned various different skills from Management communication, Managing and Implementing Change to Developing people in the workplace and Making Financial cases. Some parts were already in my day to day job, the course has helped me with additional tools to assist me improve my day to day Management and Leadership.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No. Although the employer is looking into this area.

5/10

9a. Would you recommend NSK to a friend?

Yes

9b. Why?

There are many opportunities as this is a European and also Global company. Work is always plentiful and every day is different. The people make the company and relationships are strong and forged over years.

10. What tips or advice would you give to others applying to NSK?

Be prepared for challenges and ready to seize all opportunities you come across. A solid grounder work ethic will take you far.

Technical Support Team Leader Review

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