Service Deliver Trainee Engineer at BT

Start Date:
Neath / Castell-nedd
Programme Type:
Review Date:
July 2020

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Openreach Service delivery trainee engineer. Providing, maintaining and repairing the copper and fibre Telecoms network in Wales. Keeping customer connected

2. Have you learnt any new skills or developed existing skills?


Learnt a lot of skills as previously knew nothing about the network. So with all the training and practical experiencing with working in the network I’ve broadened my knowledge and skills massively thanks to Openreach.

3. To what extent do you enjoy your programme?


Meeting new people, learning new topics and building confidence and Ability to perform every day tasks in the telecoms environment

4. How well organised/structured is your programme?


Very well organised with the option of help and assistance if and when needed.

5. How much support do you receive from your employer?


A lot. There’s always someone available on the end of the phone with vasts amount of knowledge and show a great amount of patience and empathy

6. How much support do you receive from your training provider when working towards your qualifications?


Again a lot. If there’s ever anything I’m unsure of there’s always help and guidance readily available

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


Massively the content is backed up in the everyday field which makes it easier to understand and relatable

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Yes, there are out of work activities available online for myself and my family. Also there are sport groups known which are currently looking to organise meetings also

9a. Would you recommend BT to a friend?


9b. Why?

It’s everything I thought and more. Healthy and enthusiastic environment to work in

10. What tips or advice would you give to others applying to BT?

Be yourself ad show BT what they’d be getting in you. Don’t change to something you think they might be looking for

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