Technical support advisor Review

by Sage

Best Apprenticeship Employer

Rating

7.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Within my role I deal with solving customers issues or answering their questions to do with payroll.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learned better team working skills

8/10

3. To what extent do you enjoy your programme?

I enjoyed meeting new people around my age and how the work and apprentice side was all at the same location. I didn't have to travel to 1 location 1 day and then to another location a different place.

8/10

4. How well organised/structured is your programme?

I feel my apprenticeship wasn't very organised and things were being changed all the time.

6/10

5. How much support do you receive from your employer?

I feel I had all the support I need in order to get the work done as if I needed more time my employer was easy to talk to get the extra time to complete the work

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I feel I got all the support I needed from my provider, when things changed they fully explained the changed and advised what we needed to do and provided us with support to complete the work correctly.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel the qualification helps me understand what the employer expects me to be like during my day to day role. so when im taking calls I know how to behave and react.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

they are many extra activities I can get involved in, such as a foundation team that allows us to go do some charity work.

8/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

Sage is a very friendly work place and you don't get pressured to do something you don't want to

10. What tips or advice would you give to others applying to Sage?

Tips I would share is to be honest and always look at the next step, so where do you want to be in the future