Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • On a day-to-day basis, I am at my computer screen, seeing in aftersales customers for various different appointments such as, MOT's, services and diagnostic work. I am the liaising point between aftersales customers, and our technicians. I take the head role of supporting the customers wants and needs.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have massively improved my communication skills, as well as my non-verbal communication skills, the role has made me become considerably more attentive and aware of what goes on around me. My time keeping skills have also improved massively as I am able to prepare for different tasks appropriately, regardless of the workload in place for myself.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I am extremely satisfied with the programme so far, I feel the company and Learning Skills Partnership have put all their trust into me and I can feel myself learning and growing everyday, personally and professionally. I feel confident and happy walking into the dealership doors everyday.

    10/10

  • 4. How well organised/structured is your programme?
  • With covid-19 being a massive boulder in terms of moving forward more quickly, I have been completely satisfied with the help and feedback I get from Learning Skills Partnership, the programme that has been set up for myself, has allowed me to grow up so much as an individual, and has allowed me to continue growing to become a better version of myself, this is down to the programme in place.

    10/10

  • 5. How much support do you receive from your employer?
  • I constantly have emails or calls from my employers to make sure I am on track, or if I need any extra support which is extremely helpful, due to the fact the role can be very stressful at times, however the employers have been fantastic in terms of giving myself attention to improve.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I have been given constant support from my training provider, not only do I learn my role on the job, but the training providers give me useful work and links to use to constantly be improving and learning which is very helpful.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It fills me with complete confidence, as I now know I have massively improved customer service skills, in which I don't only have to use at work but in my normal living life, which will help me grow immensely.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Due to covid-19 there are no extra activities to attend.

    10/10

  • 9a. Would you recommend JCT600 to a friend?
  • Yes


  • 9b. Why?
  • Fantastic company that support you and make you feel part of the team instantly.


  • 10. What tips or advice would you give to others applying to JCT600?
  • Trust yourself completely, and accept that you will make mistakes but you can grow from these mistakes to improve and feel more confident. Using your initiative in this role is essential, because you must be able to trust yourself.


Details

Level 2 Apprenticeship

Engineering

Bradford

July 2020


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