CustomerContact Review

Answer customer queries over social media, including Facebook, Twitter, Instagram and Google Playstore

Have built on customer service skills learned from previous job roles. Have learned the difference between dealing with customers over the phone, and over social media, especially the importance of good communication on public/private posts.

It's interesting as it makes you think of different factors to consider when dealing with customers that you might not normally have thought of.

Has previously been difficult to get time off to do independent tasks if it's been too busy. Also the meetings with trainers were not well organised as they could be cancelled without me being informed or I might have to go to a meeting that I wasn't aware of until the last minute.

I'm usually allowed the time off to complete tasks/attend sessions but they wouldn't have very much knowledge about the apprenticeship itself, however they will try to help if they can.

Will go through information during sessions and help with any questions. They've provided me with an email if I need to contact them but so far I haven't needed to do this.

I can link what I've learned in training with my day to day role while working. I do feel like I've gained more knowledge by doing research on my company for getting my qualification.

Not that I'm aware of

Yes

Good job with good wages and benefits.

Really focus on any experience you may have with helping customers when applying, as well as for the interview process, as well as experience you'd have with working in a team.