Customer service representative Review
by Thrifty car and van rental
Rating
10/10
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Thrifty car and van rental to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Thrifty car and van rental?
Quoting customers, sorting through paperwork, checking in and out rentals, helping customers with issues/queries, answering phone calls, delivering and collecting hire vehicles
10/10
How to talk to customers, how to use our work systems, discrimination, health and safety
10/10
I enjoy my programme a lot
10/10
Very organised, weekly/fornightly phone calls
10/10
I couldn’t receive any more support than I do
10/10
A lot, always in contact with me to make sure I’m okay and on track
10/10
Extremely helpful, I have learnt so much
10/10
No
10/10
Yes
Very supportive and lots of opportunities
Don’t worry or let any anxiety/stress get the better of you as you will have all the support around you that you nerd
Details
Level 3 Apprenticeship
Business Operations
Stoke-on-Trent
July 2020