1. Please give an overview of your role and what this involves on a day-to-day basis:

On a day today basis; tracking shipments & booking the parcels in, helping with customer service enquires, providing excellent customer service experience.

10/10

2. Have you learnt any new skills or developed existing skills?

Listening to the customers better, handling the challenging situations better, providing better customer service all round, better time management, knowledge and service skills

10/10

3. To what extent do you enjoy your programme?

All together I enjoyed my apprenticeship without my tutor and support of my parents it would not have got the distinction grade in the apprenticeship

10/10

4. How well organised/structured is your programme?

The apprenticeship was mixed during the first few months hit and miss, but after getting assigned [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] my current past tutor I managed to hit all target criteria for the apprenticeship.

9/10

5. How much support do you receive from your employer?

I received a great deal of support from work and my apprenticeship tutor during the months of the apprenticeship, if I didn’t understand something I could ask another apprenticeship tutor I could ask.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I received a great deal of support from work and my apprenticeship tutor during the months of the apprenticeship, if I didn’t understand something I could ask another apprenticeship tutor I could ask, if i needed help it was there.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I mangaged to get a distinction where as at one point I was thinking of quitting all together but with support that I had I managed to achieve the target grade I wanted.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are other activities such as DHL football and other activities that help with creating a great atmosphere to perform to the best of the abilities we all can

10/10

9a. Would you recommend DHL to a friend?

Yes

9b. Why?

It’s a great company to work for, I’ve been here for 2 years now and I made a great decision on doing the apprenticeship.

10. What tips or advice would you give to others applying to DHL?

Enjoy working in a customer services atmosphere, apply

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