customer agent Review

by Paragon Skills

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

dealing with customer contact and their accounts this includes emails and secure messages alongside dealing with telephone calls. We are unable to give financial advise however we do conducts income and expenditure forms to understand customer financial situation and their finances as we a whole. we also have a duty of care to ensure that we signpost any of the customers we deal with if they need any. We also identify any vulnerabilities which may effect them dealing with us in the future or managing their finances in any kind of way.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learnt better time management and how to deal with stress. I have also improved my understand my role and the business as a whole.

9/10

3. To what extent do you enjoy your programme?

I have enjoyed the course very much and feel that it is a great addition to my CV.

9/10

4. How well organised/structured is your programme?

very organised everything is set out and I can always get in contact with my mentor.

9/10

5. How much support do you receive from your employer?

a lot of help and support and I class myself privileged to be working for such an ethical business.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

a lot of help and support.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It will help me understand my role on a more intense level .

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

not at the moment due to the pandemic.

9/10

9a. Would you recommend Paragon Skills to a friend?

Yes

9b. Why?

the course is very insightful.

10. What tips or advice would you give to others applying to Paragon Skills?

time management and clear communication with the mentor.