Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am employed as a Customer Advisor for Auden. Auden are a start up company at present offered short term loans. Although, we haven't gt much interaction with customers at resent we are all working collectively to map our procedures and processes.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes over the last 10 months I have learned about Lucid charts and process mapping along with ongoing training on our internal system. Dealing with complaints, vulnerability, customer risks.

    8/10

  • 3. To what extent do you enjoy your programme?
  • It keeps me updated on all things relevant to my job. I feel challenged once I've submitted my tasks on a monthly basis.

    8/10

  • 4. How well organised/structured is your programme?
  • Yes it is very organised. I receive my tasks in advance and this confirms the date they need to be submitted. Once these are, my tutor always provides relevant feedback.

    10/10

  • 5. How much support do you receive from your employer?
  • Yes, I get plenty of support. You only need to ask

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Yes, I receive plenty of support from my tutor and he's very easily contactable if you do have any problems.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I have a lot of experience anyway from all the years I have worked both in retail (face to face) and over the phone, so I already feel I have lots of knowledge. Some of the tasks within the qualification are a recap of what I have forgotten and its nice to have a refresher course on these. Other things that the course has covered I am unfamiliar with which is good to learn about.

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No doubt there will be once we are up and running as a company.

    8/10

  • 9a. Would you recommend Auden to a friend?
  • Yes


  • 9b. Why?
  • I like the work ethos and their values. Always providing support and look after you.


  • 10. What tips or advice would you give to others applying to Auden?
  • Just be honest and important be yourself


Details

Level 3 Apprenticeship

Finance

Manchester

July 2020


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