customer service agent Review
by Auden
Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Auden to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Auden?
customer service agent dealing with customers who may have disputes, need help etc. contact is made on phone, email and secure message
how to delegate, listening, team involvement
its interesting
very, we get tasks set every couple of weeks
my manager fully supports me and always gives me time to complete my tasks
my tutor is always on hand, quick replies, always checking in and always in contact
some parts of it definitely helps and makes me think
i am part of a social committee that will be moving forward when back in work
Yes
its a great company to work for. management and other departments are always present, friendly and ready to help. There is no hierarchy and everyone is approachable
be yourself and ready to always be learning and evolving
Details
Level 3 Apprenticeship
Finance
Manchester
July 2020
