Service Desk Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I provide IT support to users within the company who have an IT issue or queries either on the phone or via tickets. We also provide access to systems that users require access to.

9/10

2. Have you learnt any new skills or developed existing skills?

Yes I have learnt a few new skills and have also developed some of my soft and hard skills on top of that. It has also help with confidence and other skills like that.

9/10

3. To what extent do you enjoy your programme?

I enjoy my apprenticeship on my employers side however there has been issues with the course provider.

8/10

4. How well organised/structured is your programme?

On Sage's side the support and training i receive is very good. I have received excellent support from my Colleagues who have helped me develop and understand my role better. The course provider has had a few issues and has not been very well organised as it took 3 Months after i started for them to inform me on what i needed to do for them when the deadline was within a week.

7/10

5. How much support do you receive from your employer?

My Employer provides lots of support whether this is through my manager, My colleague who has helped me develop and guided me through anything I didn't understand, or even someone else on my team or within the business.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My Skills coach helps me a lot and guides me when needed.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

A lot of the things I learn through my provider are things I've already picked up while working. It does help me better understand how it works.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, there are charity events, Christmas parties, office parties, etc.

9/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

As it is a very good company to work for, and the people who work their are very nice and support you.

10. What tips or advice would you give to others applying to Sage?

To be yourself as sage is a very accepting company and prides itself on letting people be them.