customer support Review

by The AA

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I provide assistance to people broken down at the roadside and upgrade them if needed.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt many new people skills and how to handle a customer correctly.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy my apprenticeship, I have met many great people and its been a great opportunity.

    10/10
  • 4. How well organised/structured is your programme?

    • I believe the structure of our apprenticeship is very good.

    10/10
  • 5. How much support do you receive from your employer?

    • I receive great support from my employer, my welfare is always being checked on.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive the necessary help when needed to complete my course.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it gives me a better insight of the company and how to act to the right standard for such a big company.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • i'm not too sure.

    10/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • I would recommend the AA to my friends as it is such a good company to be part of and there is so many opportunity's for the future.

  • 10. What tips or advice would you give to others applying to The AA?

    • be confident and do some research before and come with a positive attitude and except to work hard.

Details

Level 2 Apprenticeship

Marketing

Birmingham

June 2020

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