call handler Review

receiving calls for members when they break down and upgrading there membership when needed in a broken down situation.

how to talk to customers also how to handle the harder calls or members. also how to use different systems within the AA

extremely I get a lot of support and targets that I achieve and.

very and how they dealt with covid was quick and affective. I get support like 1-2-1 for other concerns and they set up any training that is necessary for us to get better

so much not just for work for my mental and physical health. (councillor's) extra 1-2-1 support for my mental health as well as me being unwell

so much I had 3 weeks of training before going on calls then people would sit with us and support with calls.

if I never got the training I wouldn't be able to the job as well as I could as I wasn't great at talking to people it gave me confidence and help with my progress also made me better with dealing with difficult situations like when on a motorway on a live lane I have never been confidant and they are now my favourite calls. also helped with my maths and English.

every week there are different things going on like tuck and mental wellbeing week. also before covid-19 thy had yoga they also have prair rooms.

Yes

because it is a good environment and a good place to work and already recommended people to work or apply to work here any chance I get

to be confidant that they will be taught to the best of the AAs ability and if they need extra support that it will be given for as long as needed.