Team Leader- Direct Relationship Support Manager Review

by Barclays

Best Apprenticeship Employer

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I currently lead a team of 11 people who service business banking customers with complex queries relating to account access, this also includes project work relating to streamlining processes.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes I have learnt a lot of new skills the practical activities provided by the course have enabled me to implement a good working routine, I was new to leadership at the beginning of the apprenticeship so it has offered me continued support.

8/10

3. To what extent do you enjoy your programme?

The program itself can be a little mundane with the layout of the study blocks followed by the submission of assignments, i much preferred the exam style learning completing the activities whilst at study block.

7/10

4. How well organised/structured is your programme?

Really well organised I haven’t had any concerns with this.

9/10

5. How much support do you receive from your employer?

Support has been good from leaders potential to be better but I was the first from my department to complete this course so learns to take forward.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

Support is always available with frequent catch ups too

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

For me personally I have been given support of the qualification plus material and the link to several more experienced people to lean on throughout this whole experience so I have improved.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes a few

6/10

9a. Would you recommend Barclays to a friend?

Yes

9b. Why?

I am proud to work for a company who looks after its employees and is willing to provide development opportunities that don’t just involve promotions.

10. What tips or advice would you give to others applying to Barclays?

Be ready for change, be open to change and be committed.