Customer service Engineer Review

Maintaining and providing the copper network for telephones and broadband. going into peoples houses, climbing poles or working at cabinets in the street. Speaking to customers and members of the public daily as well as communicating with other engineers. We connect people to the network or upgrade their services and/or broadband.

yes, so i've learnt lots of skills. How to work safely in different environments, both business and residential, out on the street, up high. I've learnt how to maintain and repair the copper network as well as how to provide the last part of the network. I've learnt how to communicate effectively with people.

I really enjoy what I do, the whole culture of the team and how I can carry out my work. Its a lot of working on my own, solving problems by myself with the training and tools I've been given, but there's always help at the end of a phone, or an engineer nearby to give help or advice.

The training for the job ids really well structured and the instructors at the training schools really know what they are teaching, there's lots of support available all the way through the training. there's a good buddy program to work through and a wide range of live jobs to train on. Only slight issue was the NVQ part, due to a mix-up with my assessors, only happened to me though

There's lots of support all the way through the program, from patch managers and patch leads, buddies, senior engineers, any engineer, support networks, employee support numbers for a wide range of issues. There's also a wide range of guidance and help on our internal social network, workplace. which is a great tool.

Lot's of support, my assessor/tutor is very knowledgeable, he can be contacted most day on any problems and has a wide range of advice on many subjects connected to the workplace. he has a very good attitude towards the NVQ process and how he tutors and advises us

What I'm learning, it fits well into what I'm doing every day, from climbing poles to fitting equipment in customers premises, that's the practical side, then there's the other theory side such as effective communication skills, using email, skype, Microsoft applications and more. it gives me more information about my job

While there has not been any events recently, there are classes online for people to participate in, I am also a volunteer and volunteer a couple of hours a week with a local cadet squadron, my employer can also give me a couple of days off to volunteer,(managers discression)

Yes

It is a really good business and apprentice, there is lots of opportunity to expand and grow. there's lots of support available and no two jobs are the same, always something different. some good days and some bad, like there is everywhere. But it's also a job for life if its something for you

Just be yourself, read what's required and while its a long progress from start to finish, its worth it in the end. Making sure you and other people are safe is the thing that should be in the forefront of your mind at all points through the process and when you go live in the job, make friends and get everyone's number, there's no problem in picking up the phone and asking for advice.