Claims handler Review

by Direct Line

Rating

7.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My daily work tastes involve, clearing work and answering calls to help customers with queries, I also communicate with other insurance companies regarding liability.

7/10

2. Have you learnt any new skills or developed existing skills?

I never understood insurance before this and now I feel confident to so my role. It has made me a lot more confident as a person.

7/10

3. To what extent do you enjoy your programme?

I enjoyed actually learning all the different parts of insurance.

8/10

4. How well organised/structured is your programme?

As our trainers left half way through, the experience wasn't great. It was a struggle for so many of us and we wasn't outlined what we were meant to be doing with time scales until a new trainer took over which caused a lot of stress with many of us.

5/10

5. How much support do you receive from your employer?

They were extremely supportive of the apprenticeship and always there to help and guide us though, giving us the confidence to do well.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My trainer at the start was awful, we didn't understand what was doing on it was I my when out second trainer cam we started to really understand.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

We now have a wider knowledge of the sector.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

They are an amazing place to work and the benifits are amazing

10. What tips or advice would you give to others applying to Direct Line?

Also be yourself and put yourself out there. And never stop learning new things.