Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Reviewing refund requests for complaints cases and either approving or denying them. We also provide support for the floor- The Customer relations division and also Full protection Insurance division.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes I am developing my time management and working on making my body language appear more confident.

10/10

3. To what extent do you enjoy your programme?

I’m only at the start still at the moment but I’m enjoying it up to now, it’s interesting and easy to follow

10/10

4. How well organised/structured is your programme?

Considering the current climate paragon have done extremely well in organising the programme.

10/10

5. How much support do you receive from your employer?

A lot, we have constant support available if needed.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot, we have constant support available if needed.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Very well, it’s helped me to identify my weaknesses so I’m able to work on them and continue to grow within my role

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes booking.com provide a lot of extra curricular

10/10

9a. Would you recommend Booking.com to a friend?

Yes

9b. Why?

Great place to work really friendly helpful people who offer constant support

10. What tips or advice would you give to others applying to Booking.com?

Be yourself :)