Service Desk Incident Support Review

by Optivo

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Managing a team for 8 to deliver IT services to 1600 users

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Delegation, coaching models, how to communicate effectively

    9/10
  • 3. To what extent do you enjoy your programme?

    • Love it - so informative

    9/10
  • 4. How well organised/structured is your programme?

    • Really well, respond to my pace

    9/10
  • 5. How much support do you receive from your employer?

    • Lots!

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • lots!

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • so much better, Ive never had manager training so it's great to have guidance

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    9/10
  • 9a. Would you recommend Optivo to a friend?

    • Yes

  • 9b. Why?

    • Such a great place to work

  • 10. What tips or advice would you give to others applying to Optivo?

    • CORE values

Details

Higher Level Apprenticeship

Information Technology

Kent, UK

May 2020

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