Customer Experience Team Manager Review

by Optivo

Rating

7.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

manage a team in a contact centre for social housing

8/10

2. Have you learnt any new skills or developed existing skills?

yes since becoming a manager lots of new skills, listening, understanding, seeing things from both side, how to collates stats, learnt policy's and procedures

8/10

3. To what extent do you enjoy your programme?

I enjoy learning new things, project management and finance

7/10

4. How well organised/structured is your programme?

It does seam to jump around you don't finish one section before moving to the next then have to go back, but im getting used to it. the computer systems are hard to learn

6/10

5. How much support do you receive from your employer?

my manager is amazing and has been a great support to me and very encouraging

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Laura my Tutor is great and gets back to me very quickly when I need help and advise

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it has helped me understand the different learning styles of members in my team

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/10

9a. Would you recommend Optivo to a friend?

Yes

9b. Why?

great employer to work for, great benefits, likes to help people with promotion

10. What tips or advice would you give to others applying to Optivo?

Once you have a job at Optivo you wont leave its a great place to work, Work hard and help others