Income Team Leader Review

managing a team of 8 Income offices. Allocating work, monitoring performance and statistics. implementing coaching and training. dealing with complaints. completing 121's. Liaising with local authorities, and other departments to achieve the best outcome for residents.

developed existing leadership and communication skills. understanding theories around leadership, conflict resolution, finance and project management.

most of it has been enjoyable learning new skills and improving others will really benefit my team. However, some of the course work has been repetitive.

there has been a few hiccups and some last minute changes which have meant additional work needed to be completed. But generally it has been well organised.

a great deal of support is giving by the company to all participants on the scheme.

Laura is always available for questions and has set up what's app group as well as having a very quick response to emails sent.

At this difficult time the skills around communication have really come in handy. As well as some of the leadership skills and theories.

we have social activities including meals, drinks, and quiz nights.

Yes

I would highly recommend Optivo as a good place to work. Their commitment to staff and providing training and support to them. The culture and the way we are encouraged to do progress in our careers. The salary also helps!

Read the job specification brief and really highlight your people skills, technical can be taught as companies tend to use different systems and procedures but good people skills is a must.