Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering customers phone calls and emails, dealing with customers's issues, provide customers's support

10/10

2. Have you learnt any new skills or developed existing skills?

Yes, I knew a lot about how to deal with difficult customers, how deliver bad news

10/10

3. To what extent do you enjoy your programme?

I like my program, I can learn new things about Customers Service, about ethic at work, learn English and Math

10/10

4. How well organised/structured is your programme?

I like online education, I am completing my tasks and then we are checking it with my trainer

10/10

5. How much support do you receive from your employer?

I am receiving massive support from my manager. I have allocated time for education, so I can complet my tasks

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I am receiving support from my trainer, she is always answering my questions, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] is very supportive and professional

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I always trying to implement a new skills to practis and it helps. I can more easy do deal with difficult customers

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, my company is organising social events for us, volunteering activity, it is a very good team building

7/10

9a. Would you recommend Booking.com to a friend?

Yes

9b. Why?

Booking.com is a great place for working, our manager are very supportive, I can feel support

10. What tips or advice would you give to others applying to Booking.com?

Be prepared for interview, collect information about the company, prepare some examples for good customer service