customer advisor Review

by Direct Line

Rating

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

speaking to customers day to day helping with any queries for motor insurance. such as vehicle change or adding a named driver on. responsibilities are to ensure every customer gets the right outcome

8/10

2. Have you learnt any new skills or developed existing skills?

yes i have learned quite a few skill sand have developed my talking mannerisms on the phone have bettered my time management. my observation and listening skills have greatly improved

8/10

3. To what extent do you enjoy your programme?

i quite enjoy my programme looking forward to the next level

8/10

4. How well organised/structured is your programme?

it is organised well i have my allocated learning times and my development meetings

8/10

5. How much support do you receive from your employer?

I receive a lot of support in everything as we get trained on a lot of things extra training and support is provided when there is a place where I am struggling in

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

the support i have received from one of my trainers has been great although I have had 3 different trainers since starting the apprenticeship would prefer to have one stable trainer

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

my qualification gives me all the knowledge I need to be successful and proficient in my role

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

2/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

because it is a amazing place to work at with the support you get you don't feel uneasy at work when not knowing a process everyone is kind and it is like one big family

10. What tips or advice would you give to others applying to Direct Line?

be confident and be yourself and you should be fine