Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role from day to day consists of servicing customers with their banking needs. This would involve small and large transactions over the counter. be it withdrawals or deposits, changing of personal details and answering other banking queries.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt how to manage my time effectively within branch and to be more proactive in terms of conduct and security. These skills I have picked up has made me more aweare of the variable dangers that the bank may face on a day to day and the imporatnce of following procedure.

    7/10

  • 3. To what extent do you enjoy your programme?
  • I enjoyed the interaction I had with my Talent Coach from Knowledgepool. The coaches instill a belief in the candidate that I've never experienced before which gave me the confidence to achieve the grade I did.

    8/10

  • 4. How well organised/structured is your programme?
  • The programme is well rounded in terms of the monthly comms witht the talent coach, the consistent testing of knowledge throughtout and the navigation of the website. I can see why the programme is valuable as it contains adjustments for many learning stlyes.

    7/10

  • 5. How much support do you receive from your employer?
  • I recieved an adequate amount of support from Barclays. I was given one day a week dedicated for my studies during working hours and the rest was spent in my own time. The one day a week I spent studying in branch on some occasions distracted me as I was essentially on standby. Preferably I would have been less distracted inb my own environment.

    6/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Intially my talent coach provided me with alot of insight on how I should approach the programme. When my talent coach left the business, I was in a lull period during the handover. to which I didnt have much communication or support. It was soon picked up and handled professionally with my most recent talent coach.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It gives me enough confidence to interact with my customers on every level of banking. Conversations go alot further rather than just directing the customer to the right place. I feel in a much better place now i can provide customers with more information.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • I was involved in a charity event (September 2019) to raise money for Brain Tumour. It It was a football tournament that involved all Barclays branches from the North-East Region. We also do a Tea and Teach which involves helping customers with digital banking needs and making me more aware of the dangers of fraud and scams.

    8/10

  • 9a. Would you recommend Barclays to a friend?
  • Yes


  • 9b. Why?
  • Barclays will provide support for colleagues in any situtation. They have teams dedicated to colleague well-being. This dedication is evident when Barclays commits to a whole month and then some to help collegues feel in a better place.


  • 10. What tips or advice would you give to others applying to Barclays?
  • I would say that there are plenty of roles that are provided by Barclays so don't commit to one. Working with a team within branch also feels like a family as so much of your time is spent with them. Some customer service experience is required but in terms of financial experience its not completely necessary but it does help.


Details

Level 2 Apprenticeship

Finance

London

May 2020


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