Business administrator Review

by Financial Ombudsman Service

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves day to day admin tasks, such as arranging meetings and changing meetings. I set up meetings with conference calling if needed. I also take minutes and make agendas for meetings. Other tasks include arranging events for the department.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt a lot of new skills. As this was my first office job, I have developed soft skills. Also I am working towards a level 3 in Business admin, which has taught me a lot.

8/10

3. To what extent do you enjoy your programme?

I very much enjoy my programme. I have enjoyed meeting lots of people, and becoming part of a team. The company values treating everyone fairly, and I very much feel this. I feel included and valued, even though I am just an apprentice. I enjoy going to work everyday, and am proud to work for the Ombudsman.

10/10

4. How well organised/structured is your programme?

My programme is very well structured. The induction was very informative, and made starting here a lot less scary. We had two weeks of induction and training so I felt very prepared when I started my role. My manager is very supportive with both my work and my studying and goes above and beyond to help. We started as a big group of early careers apprentices, which has meant we built a network amongst us.

10/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer. We have regular events where we catch up. My manager is very supportive and goes above and beyond to help me with my role and studying. The HR team keep us very well informed. Support it very easy to access.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

We receive a fair amount of support from the training provider, however it could be more, and more organised.

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like the qualification has definitely helped me in my role. I have been able to out the theory of business into practice, and it has helped me understand the wider implications of my role.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are a lot of social events, and employee networks for people to get involved in. We have an onsite gym that is free for us- which is a real benefit.

10/10

9a. Would you recommend Financial Ombudsman Service to a friend?

Yes

9b. Why?

I would recommend this company to a friend.

10. What tips or advice would you give to others applying to Financial Ombudsman Service?

I would ensure that people are aware of the work that the ombudsman do, and the values of the organisation as these are very important to us and shape a lot of what we do. I would also make sure, if successful, you make the most out the on boarding and induction experience as I picked up vital knowledge here. I also made a big network with the fellow apprentices which has been very useful