Rating

8.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am a Customer Help Assistant, so on a day-to-day basis I enter consumer data into our internal systems when consumers wish to refer a new complaint to us, or if they already have an existing complaint on the system. I set up New Cases on the system, adding the correct business and also send out correspondence to consumers about their complaints.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt how to use the internal systems and also how to work well under pressure, completing all work in a given time whilst ensuring work is of a high standard. I have also gained confidence through one-to-one meetings with my manager.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy my programme because I have a very supportive, friendly team and department, who I enjoy working with. I also have plenty of work to do on a day-to-day basis so am always able to be getting on with something. The work I have to complete isn't too difficult either but I also feel comfortable asking for help if i was to need it. The company as a whole is pleasant to work for and also has many good benefits.

    9/10

  • 4. How well organised/structured is your programme?
  • My programme is very organised. I complete my day-to-day work for my job role every day except for Wednesday's, which is my allocated apprenticeship day. On Wednesday's i complete all work for the apprenticeship side of my role, including online coursework and also every few weeks my mentor comes in for reviews.

    10/10

  • 5. How much support do you receive from your employer?
  • I receive a lot of support from my employer. I have one-to-one's with my manager, which allows me to receive support or help there if needed and I am always able to speak to my manager if there was something extra i required as well. There are also people working on the apprenticeship programme internally, so I would be able to access support from them too.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I receive a lot of support from my training provider. When I complete my online coursework, my mentor will mark my work and provide feedback. I also have reviews with my mentor, where they come in to my place of work, and we talk through what I can do to improve my work and also what to focus on next to ensure i gain my desired qualification.

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • My qualification in Customer Help helps me better understand the role of a Customer Help Assistant and the importance of how customers are treated. However, as my role includes entering data into the system, I am not directly speaking to customers so I am not currently not really using my qualification in my job role.

    5/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • There are many extra-curricular activities to get involved in at my work. For example there is a Sports and Social Network, where different activities and trips are often arranged. There are also different networks that everyone is able to join, including the Carers Network and the Women's Network.

    10/10

  • 9a. Would you recommend Financial Ombudsman Service to a friend?
  • Yes


  • 9b. Why?
  • The company has many amazing benefits to offer, including the many different networks that are there for anyone who wants to join and also the social events that are often arranged. The people that work there are also very friendly and welcoming, making it a very enjoyable environment to work within.


  • 10. What tips or advice would you give to others applying to Financial Ombudsman Service?
  • The advice that I would give to someone applying for a role within this company would be to show them how you are a hard working individual and how you will be an asset to the company. The company are very people-focused as they deal with customers everyday, so they want people they know will be hard working and share the same values as they do, in order to provide the best customer service possible.


Details

Level 2 Apprenticeship

Business Operations

Isle of Dogs

April 2020


View More Reviews
Recruiting? See how we can help you