Shift Supervisor at Mitchells & Butlers

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
April 2020

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


My duties include the day to day running of the business, handling cash and ensuring health and safety standards are met in every aspect of the business. I am also responsible for cascading information to my team and guiding, coaching and training my team members. My role includes dealing with conflict between team members as well as guest complaints and ensuring customer satisfaction.

2. Have you learnt any new skills or developed existing skills?


I have learnt better ways to deal with conflict between team members and to manage individuals separately in order to achieve the desired outcome as no two team members are the same. I also have a better understanding of the importance of health and safety in the workplace and am aware of the potential consequences if the correct procedures are not followed.

3. To what extent do you enjoy your programme?


I thoroughly enjoyed completing my apprenticeship. I learnt a lot from my trainer who was amazing throughout the entire programme and was able to support me in every area needed. The apprenticeship was specific to my job role and the skills and knowledge I acquired have made a huge impact on my day to day role at work

4. How well organised/structured is your programme?


I had regular meetings with my trainer who kept up to date on my progress and who nudged me when I found myself falling behind. Some of questions in my workbooks were vague but my trainer was always available to offer help and support. I was able to complete the apprenticeship without it affecting my work and social life.

5. How much support do you receive from your employer?


My GM is approachable and would have no doubt been able to offer me help and support had I needed it. He planned my shifts around my visits and made sure that I did not have an overwhelming workload at specific times during my apprenticeship. My AM and DM were equally as supportive and even offered to cover my shifts if/when needed.

6. How much support do you receive from your training provider when working towards your qualifications?


I had 100% support 100% of the time from my trainer. He was knowledgeable and supportive throughout the duration of my apprenticeship. He was always available and gave me the confidence to complete my work to my full ability, offering advice and support at every hurdle I encountered both at work and with my apprenticeship.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I feel that the knowledge and skills that I obtained through my apprenticeship had a major impact on my role at work. I experiment with different leadership styles on a daily basis and find dealing with conflict much easier. I know where to find the relevant information when I am unsure of something and I have a better understanding of our basic rights in the workplace.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


We occasionally have staff parties and our managers try to arrange events for the team on a regular basis such as meals out together. We participate in webinars as part of our online learning and we have a brand facebook page where members can share their ideas, successes and advice with the other members

9a. Would you recommend Mitchells & Butlers to a friend?


9b. Why?

Mitchells and Butlers can be a great company to work for and can offer a lot of opportunities for their employees including their progression paths and development plans. The hours are generally flexible depending on the GM and team members tend to get on well and bond outside of work.

10. What tips or advice would you give to others applying to Mitchells & Butlers?

Working for Mitchells and Butlers can be very enjoyable at times and it can also be very challenging. The amount of responsibility that is given to certain team members is not reflected in their wages and praise is not always given to the correct people but the atmosphere in the smooth running businesses can be very enjoyable. Practices are put into place for employees to voice their opinions but I don’t feel that they are always heard.

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