1. Please give an overview of your role and what this involves on a day-to-day basis:
My role as assistant manager is to help my general manager run the business, this involved handling and accounting for the companies cash and stocks, managing team members on day to day work, handling any complaints or queries from customers or staff, and working with our external contractors should any issues arise in our equipment.
2. Have you learnt any new skills or developed existing skills?
I have overall learn management skills that a transferable between industries and become more competent in my accounting of cash and stock as well as familiarizing myself with many aspects of running a site. my soft skills such as listening and communicating with all kinds of people have developed exponentially over the time I have worked in this role.
3. To what extent do you enjoy your programme?
I enjoyed most aspects of the apprenticeship programme and much of the practical work was extremely valuable to me as I am more hands on with my approach to work, I believe at times I did not enjoy the programme as I felt more rushed near the end though this was more a fault of my specific trainer rather than the company itself.
4. How well organised/structured is your programme?
I believe the programme was well structured starting with the basics and working onto more challenging work near the end of the course, the course also allows you to tackle sections of your work in any order depending on what skills you are comfortable and equipped to answer questions on at the time
5. How much support do you receive from your employer?
I did not receive much support from my employer as mitchells and butlers run their own internal training that I was also undertaking at the time, furthermore my manager typically would not assign me free time to be able to complete my apprenticeship and therefore I had to meet with my trainer whilst also being the duty manager of site, this had a severe impact on my learning and capabilities to complete work as I had to split my attention.
6. How much support do you receive from your training provider when working towards your qualifications?
I received fair support from the training provider during my work, my specific trainer was very unorganized and so made rearranging visits tricky as I believe my concerns were not listened to, i.e. struggling to reschedule a visit that was supposed to be happening whilst I was abroad on holiday, I was told that I would have to attend because she had to meet a schedule. however overall the training provider seems to be able to support you.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
I believe that the training I receive has helped me to understand and work better in my role on more specific details than just experience could achieve. For management training, the work that you do regarding leadership styles and effectively managing team members is a very good part of the course that allows you to consider other ways to approach your work more effectively.
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
There are not really any extra-curricular activities at mitchells and butlers, one is the annual km/am roadshow which am's and km's attend, however this is more of a hybrid meeting than anything else where they go through how well everyone has performed and outline what we are working toward in the next FY.
9a. Would you recommend Mitchells & Butlers to a friend?
Despite the attitude they have to external training and lack of extra-curricular, the pay is fair and progression is available to those who want it, is a good starting point for a career in the catering industry as they have a wide range of companies all at different levels of service that you can learn and develop in.
10. What tips or advice would you give to others applying to Mitchells & Butlers?
If you want to progress, ask. the company have been focusing on training internally rather than hiring externally and as such have a big focus on promoting employees who prove themselves, the company is easy to progress in if you focus on it and with enough drive you can learn many vital skills for your future