Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Leading a team to ensure delivery to our clients goes smoothly and all stakeholders are kept up to date.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • There is not enough space to write everything I have learnt and developed. I have categorically improved whilst doing this course.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I am loving the programme, it is better than I expected and my expectations were high! It has improved my work with my team and worked hard to be relevant and in keeping with my company culture.

    10/10

  • 4. How well organised/structured is your programme?
  • It is brilliantly organised and structured. This is something I really would've struggled with if it wasn't done well, but fortunately I have all the information I need to do the studying and make sure meetings and delegation fit around the studying.

    10/10

  • 5. How much support do you receive from your employer?
  • My Manager has been amazing! I have guidance on any problems and they are so supportive me putting in the time to improve and develop. I am so grateful and overwhelmed by the support. It has been made really easy for me to do what I need to.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • The provider has been fantastic! I have a wonderful tutor who has provided all the support I need and has all the time to answer any questions I have. Everyone that I've met from the training provider has been brilliant.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • The qualification is helping me in role on a daily basis. It has developed my confidence and helped me in day to day tasks. I feel I am better position to support my team, my company and my clients.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • There are company events and options to get involved in a number activities outside of work.

    10/10

  • 9a. Would you recommend AO to a friend?
  • Yes


  • 9b. Why?
  • It is a brilliant place to work.


  • 10. What tips or advice would you give to others applying to AO?
  • Look at our values because they are really important to us. Learn about our culture and everything we do!


Details

Level 3 Apprenticeship

Customer Service

Bolton, Greater Manchester

April 2020


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