Rating

6.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role is admin and arranging funerals. Assist the funeral director with there arrangements. Ordering items for families.

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have continued to develop my existing skills and learnt new skills also such as dealing with bereaved families and funeral law.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy it but find it difficult to do when in work. I work in a busy branch and time out to do it is not always possible.

    8/10

  • 4. How well organised/structured is your programme?
  • It is structured well but not all that organised. My trainer is lovely but does not always call when she says she will etc yet if I have to cancel I am penalised for it.

    5/10

  • 5. How much support do you receive from your employer?
  • I am very supported at work with regards my programme but due to being in a busy branch with heavy footfall it is not always possible to complete units, which I understand.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I feel supported to an extent. However they are not always understanding.

    5/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It has aided me to understand funeral law better however I wouldn’t say it has helped me to perform better.

    6/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No.

    1/10

  • 9a. Would you recommend Co-op to a friend?
  • Yes


  • 9b. Why?
  • I feel they are a very supportive employer who is all for there employees. They are understanding to life events and assist you to get the best out of you.


  • 10. What tips or advice would you give to others applying to Co-op?
  • Be yourself, it’s about you as a person.


Details

Level 2 Apprenticeship

Customer Service

Alloa

April 2020


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