1. Please give an overview of your role and what this involves on a day-to-day basis:
As an assistant manager i run shifts, place orders, deal with deliveries, cash management, ensure health and safety procedures are followed, stock control, wages, labours and sales forecasting, team training, ensure kitchen practices are followed correctly, deal with invoicing and expenses, customer service and complaints handling and manage team holidays, rotas and recruitment.
2. Have you learnt any new skills or developed existing skills?
I feel like I have become more confident in my ability to carry out tasks and fulfil my role as an assistant manager. I feel that I am in a better position to train other members of the team since completing my apprenticeship. It also allowed me to highlight the areas that I felt needed extra training and make sure that I focused on those areas once my apprenticeship ended.
3. To what extent do you enjoy your programme?
I really enjoyed the programme, to be able to put all of the knowledge I have gained into something and come out with a qualification was great and extremely fulfilling. It was also nice to do something a little different from my day to day job and use my brain in different ways.
4. How well organised/structured is your programme?
My trainer was very organised set things out in a way which was easy to follow and enabled me to work at my own pace and around my work commitments. She was extremely accommodating when I had to move appointments due to childcare problems and made it easy for me to reschedule.
5. How much support do you receive from your employer?
My employer gave me the time and resources to complete the work and allowed me to fit appointments in to suit me and my home commitments. He enabled me to complete it without stress or worry that I should be doing other things. As I have been in my role for a long time, I needed little help from him but was aware that if there was anything I needed it would be provided.
6. How much support do you receive from your training provider when working towards your qualifications?
I had plenty of support from my trainer, she was always at the end of the phone and returned emails promptly. If there was anything that I was unsure if she made time to talk me through any problem areas and made sure that I fully understood what I needed to do.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
As mentioned earlier it gave me the confidence to know that i am completely able to do my job and fully understand all aspects of the business. I am able to train other team members better as I am certain that the things I am teaching are completely correct and I am on the right path.
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
There are many activities that are available to all greeneking employees such as fundraising opportunities for local communities, social groups, training options, coffee mornings, darts/pool teams. They also provide discount to all staff to enable us to enjoy pubs and restaurants with friends and family in a more social setting.
9a. Would you recommend Greene King to a friend?
Greeneking is an amazing company to work for. They put their employees first and ensure our well being both at work and in our home lives aswell. They do their utmost to ensure that we have a positive environment to work in and make sure that each one of us feels valued.
10. What tips or advice would you give to others applying to Greene King?
Greeneking takes pride in its business and in its team, show that you are prepared to work hard and they will reward you and make you feel valued. Honesty is a must, if there are questions or problems, talk to a line manager or potential line manager and they will try to help any way they can.