Rating

7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Answering the phone, booking holidays, talking to customers and dealing with travel money

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes definitely, I’ve leaned more about customer service and how to speak to customers correctly

    9/10

  • 3. To what extent do you enjoy your programme?
  • I love it so much, so enjoyable

    9/10

  • 4. How well organised/structured is your programme?
  • Very! Everything is well organised and structured so that I can understand it

    10/10

  • 5. How much support do you receive from your employer?
  • So much! Always there to support me in my learning

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Not too much to be honest but think that’s just because we’re always so busy

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • X

    1/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No

    2/10

  • 9a. Would you recommend TUI UK & Ireland to a friend?
  • Yes


  • 9b. Why?
  • Because they are super organised and well put together


  • 10. What tips or advice would you give to others applying to TUI UK & Ireland?
  • I would advise to have all of your qualifications printed out or saved to your phone as you will need them on hand ; also find out about popular destinations


Details

Level 2 Apprenticeship

Customer Service

Lowestoft

March 2020


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