Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role is to work my way up the managerial path. I will start my first year as a store assistant job role, on a day to day basis everyday is different, it involves help customers , doing deliveries , de-carding, working different pallets, making sure the shelves are stacked, make sure they customers have a happy shopping experience. Year 2 and 3 will be training to be a manager you do the same things on the day to day basis but you need to know what needs to go out what has and what hasn’t been done who does what. It’s more complex but you get plenty of support.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt leadership skills , my community skills have really improved by talking to customers on a day to day basis helping them out with whatever they need, my customer service skills have most definitely improved I didn’t have customer service skills before i started Aldi. Aldi will make you learn skills you never of thought you would.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I really enjoy my programme, I love coming into Aldi doing my job help out customers making sure the shop is clean hazard free and fully stocked, and with all the support of my store colleagues and managers, it makes it more enjoyable. Aldi is the best place to do an apprenticeship, they don’t treat you like an apprentice which I love they’ll treat you like a store assistant, and you never ever feel left out or the “apprentice” , you’ll feel like a store assistant. I love my job and I enjoy coming to work.

    10/10

  • 4. How well organised/structured is your programme?
  • My program is well organised, I have online courses to do when I’m not at work , I spend an hour a week on it , that’s all they expect you to do. It’s well organised because when you do your online course it’s easy to access and you know what needs to be done and what you have done and if you need any help your tutor will ring you and you can get help that you need.

    10/10

  • 5. How much support do you receive from your employer?
  • I receive so much support from my employer at lifetime training , if I need any help or I’m getting worried about falling behind she is so supportive and if I need any help she will help me and explain anything if I need to and she’ll explain until I understand, she makes sure that I’m not struggling with the course and if i need any help on my course just let her know and she’ll support and help me as much as she can.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I get loads of support when I need it and If I’m struggling or getting worried I get so much support and they make sure I’m not getting stuck and if I need any help at all I just contact them and they either ring me or text me and give me the advice or support that I need.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • In my qualification it helps me to perform my role better because it explains customer service in more depth and how to deal with different situations, and examples of what and what not to do and the backgrounds of it all and with explaining customer service in depth it helps you how to approach a customer and how to deal with different types of situations.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • We have monthly meetings to discuss our performance overall and it gets everyone together and we talk about what we could do to improve , and how much we have improved on, and you can do activities as a store , and have a big discussion it really helps you and how to make yourself ever better at your job role.

    10/10

  • 9a. Would you recommend Aldi to a friend?
  • Yes


  • 9b. Why?
  • Because Aldi is a great place to work, you do things you enjoy and love what you do and look forward to going to work , you get loads of support along the way if you need anything, they don’t leave you out they treat you as if you have been there for years. Aldi is a great employee because it gives you opportunities that you think you never could have.


  • 10. What tips or advice would you give to others applying to Aldi?
  • Be yourself. To impress think outside of the box don’t be afraid to ask questions , we are there to help you and how to make you the best you can be, you will get feedback but they will give you so many chances to improve if need be with amazing support along the way, you never feel that your alone all of your store colleagues will help you along the way and the store managers.


Details

Level 2 Apprenticeship

Customer Service

Ashington, Northumberland

March 2020


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