Rating

9.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • On a day to day basis, my job role requires me to be able to interact with customers, this can be on the till or shop floor. I also have to work pallettes and make sure stock is on sale at all time’s. We have to make sure stock is always reworked to keep a flow and change over from am to pm.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I feel like I can work well under stress and when the store is busy, I love interacting with customers, making sure they had a great store experience. I’ve learnt a lot from my modules, including types of customers and types of feedback given

    9/10

  • 3. To what extent do you enjoy your programme?
  • I really enjoy my programme and the help provided is reassuring. You can always ask for help when needed and someone is always there to provide you with it.

    8/10

  • 4. How well organised/structured is your programme?
  • My programme is very well organised. We have set times for when my next visit will be and the modules which I have to revise and complete. My trainer is very helpful and is there to help me when I need it most.

    9/10

  • 5. How much support do you receive from your employer?
  • I receive a lot of help from my employer. Whenever I feel stressed they are there to calm you down and I never feel scared to talk to them about how I feel whilst in work.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My trainer helps a lot, he goes through the modules step by step with me and if I’m a bit stuck he will go over it with me until I’m 100% knowledgeable on that subject. He never shouts when I don’t know something, he helps me to understand and will take as much time to make sure I understand what I’m doing. He also makes sure I am okay in between visits and asks how I am getting on which makes me feel a lot more calm.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • The modules help me perform better in my role because it’s like a step to step guide on how we should approach certain situations and how we should deal with them. Going through modules and writing it down then means that we can put this into practise whilst in store and makes me feel like I can perform a lot better in my job role.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • 10/10

  • 9a. Would you recommend Aldi to a friend?
  • Yes


  • 9b. Why?
  • Everyone is supportive and the team spirit is always high. You always have someone to talk to on shifts and everyone is so lovely.


  • 10. What tips or advice would you give to others applying to Aldi?
  • Make sure you are committed to the job, as it can be extremely stressful at time’s. However, team mates and management are always there for support if you need it. Being able to find the right techniques to get jobs done in a quicker time is something that took me a while to do, but once you have the right mind set, anything is possible in this role.


Details

Level 3 Apprenticeship

Customer Service

Oldham

March 2020


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