Commercial customer specialist Review

by HSBC

Best Apprenticeship Employer

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I do Live Chat so I speak to 3 customers at a time.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • 7/10
  • 3. To what extent do you enjoy your programme?

    • I believe this has helped me in my day to day role including typing and I can use the knowledge I have learnt to help customers.

    8/10
  • 4. How well organised/structured is your programme?

    • At the start as I was the first, it was a little messy and did not work very well. However; as the programme has gone on, it has been better

    9/10
  • 5. How much support do you receive from your employer?

    • A lot

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We get time off to study and work towards this; they have been very supportive.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 8/10
  • 9a. Would you recommend HSBC to a friend?

    • Yes

  • 9b. Why?

    • They have been very supportive and have provided me a lot of opportunities to further myself and my career

  • 10. What tips or advice would you give to others applying to HSBC?

    • Go for it !!

Details

Level 2 Apprenticeship

Finance

Leicester

March 2020

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