TIER 2 CUSTOMER SERVICE ADVISOR Review

My role involves answering inbound calls and handling customers queries and issues in relation to their credit card. This can range from payments, complaints and fraud calls.

I would say that I have developed skills further in communicating with internal and external stakeholders, as well as further enhancing my understanding of rules and regulations that the banking industry must follow.

I would say that I do not particularly enjoy the programme. I enjoyed learning more in depth of the regulations as this has helped me in my role and continuing to develop my core skills.

The programme is not organised between the training provider and the company I work for. There is mixed communication in regards to certain aspects of the programme from my talent coach and the liaison with the bank. When starting there was very little understanding.

My employer improved massively during the time I was here and I always get the time and any extra in order to complete work for the exam and the coursework.

As time developed there was again great improvement from the talent coach. In preparation for the exam they ere very helpful and provided as much material as possible.

It provides me with better understanding o rules and regulations that relate to m role and has enabled me to improve my explanations to customers and peers in this regard.

There are volunteering opportunities that work provide as well as an engagement committee that provide extra activities during the year.

Yes

HSBC are very understanding in personal circumstances and have regular coaching and feedback opportunities, enabling staff to always develop and learn. They reward hard work and behaviour better than any other company and show a fair approach in this.

Ensure that you show the correct attitude and can accept positive and constructive feedback. Show you are willing to learn and act on that feedback and the opportunities will come in regards to promotion and other career opportunities.